It’s a year ago this month that we brought our Portal into the world, and this innovative approach to delivering real time management information and scheduling functionality has been winning praise from our customers ever since.
The idea behind the portal was to create a web-based management tool that would give clients instant, secure access to real time information about our activities at their sites from anywhere, at any time. Ensuring complete transparency and accountability, the tool enables clients to check on the progress of work schedules, request new tasks and keep track of financial information.
And because all data is recorded and retrievable, it also means that our clients can use the portal to generate information for management reports and plan future maintenance requirements.
The portal is just one example of how Morson FM is using technology to enhance service delivery as part of our commitment to customer care and our creative approach to raising standards in FM provision.
As one of our customers has commented since we introduced the portal:
“With Morson FM, I know that I can always pick up the phone to the team and get a response but being able to access accurate, up-to-date information online is so handy, I don’t know what I ever did without it!”